What type of payment do movers accept?
Cash: Some offices elect to not accept cash payments as a security measure to prevent and potential loss or theft.
Checks: The default policy is to accept personal checks up to $2,500. Any bill over $2,500 would require a backup credit card approval or a bank or certified check. Check with your local office for the final rule in your area.
Credit Cards: We do accept all major credit cards for your move. Please note that a processing surcharge may apply and on average this charge is 3%. We do not store any credit card information with our prior consent from our clients
Paypal / Venmo: It is company policy not to accept these types of payments at this time. Please consult with your local office for any final changes to this policy
Should I tip my movers? You are NEVER expected to tip, and our movers never ask. While gratuities are customary and greatly appreciated, they are not required. Our crews work very hard and try their best to complete every job to the customer’s satisfaction. This is our number one concern. Tips are a great way to show that you appreciate the movers’ attention to detail, diligence and effort.
Do you take deposits on moves? Not all moves require a deposit. The rule of thumb is that all long distance moves typically require a 10% deposit. Larger local moves typically will require a deposit equivalent to your truck fee. These deposits can be made via check or credit card. Ask your local office what their policy is on deposits. We do not store any credit card information with our prior consent from our clients
Is there a cancellation fee for my move? This policy can vary by location. The typical rule of thumb is that moves cancelled within seven days of your scheduled date are subject to a cancellation fee equivalent to your deposit or your truck fee.
Is there a fee to change my date? If a date change is required with in seven days of your move, a fee may apply. Consult with your local office for their policy. We will do our best to reschedule your move as we understand that things can change last minute. But please keep in mind that last minute changes to move dates make it hard to fill in your originally scheduled date. Our crew members rely on these hours for a living so we request that date changes be made as far in advance as possible to avoid any fees or lost jobs!
Are there any surcharges I should know about? We pride ourselves on upfront and transparent pricing. For local moves any charges will be explicitly detailed in your quote. The quote is broken down into two main parts:
Truck Fee: includes mileage, fuel, furniture pads, dollies, straps, etc.
Hourly Labor Rate: is based off the size of the crew and is prorated by the minute after the first 2 hours, so you’ll never pay more than the exact time we work.
Long Distance Jobs are a flat rate and all inclusive. Any additional surcharges will be outlined for you in detail. If there are any additional charges on moving day, it would be in response to changes to the load / unload conditions or the inventory. Your crew leader will bring these to your attention immediately and you can always consult your local office for a final say.